Privacy Policy

Welcome to Zinnat Limited. Please read this Privacy Policy carefully as it explains how we collect, use, and protect your information.

1. General Information
Zinnat Limited is committed to safeguarding the privacy of our clients and their end users who interact with our software. We encourage you to review this Privacy Policy to understand how we manage your information. By using our software, you agree to the terms outlined here.

2. Information We Collect
We collect two types of information:

Personal Information: Data that can identify an individual, such as full name, email address, phone number, and IP address.

Non-Personal Information: Data that does not directly identify an individual, including usernames, server names, file names, logs, software configurations, browser type, operating system, screen details, and anonymized feedback data.

All client data remains under the control of the client, who determines how it is stored, accessed, shared, and retained.

3. How We Use Your Information
We use personal information for legitimate business purposes, including:

Setting up and managing accounts.

Authenticating end user access to our software.

Providing support, troubleshooting, and responding to inquiries.

4. Sharing Information
We do not sell, rent, or share your personal information with third parties, except where required by law or to prevent fraud, illegal activity, or security issues.

5. Data Security and Transfer
We follow industry-standard practices to protect personal information. Access is restricted through role-based permissions, and strict security measures are in place to prevent unauthorized access. While we take all reasonable precautions, we cannot guarantee protection against all unauthorized acts. Users are responsible for keeping passwords confidential.

6. Protection of Personal Data
Information provided through our software is encrypted and safeguarded using physical, electronic, and procedural measures. Please do not share your passwords with others to ensure your account’s security.

7. Data Retention
We retain personal data only as long as necessary for the purposes it was collected. User information is generally retained for one year after service cessation unless a request for earlier deletion is made. In certain cases, data may be kept longer to comply with legal requirements, maintain backups, or prevent fraud.

8. Your Rights
Under applicable data protection laws, you have the right to:

Access your personal data.

Request correction or deletion.

Restrict processing.

Object to processing.

Receive your data in a structured, machine-readable format.

Withdraw consent for data processing at any time.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Material changes may also be communicated via email or notifications within our services.

10. Contact Us
For any questions regarding this Privacy Policy, please contact us at contact@zinnatbroadband.com.